A good-faith commercial commitment, offered at Adfure’s discretion to business subscribers on the Essential and Growth plans. It is not a general or unconditional money-back guarantee, not a statutory right of withdrawal, and it applies only where every condition below is met in full. Last updated 22 July 2026.
1. Who may claim
- You are a business (not a consumer) on a paid Essential or Growth plan, within your first billing month. The Agency plan and any comped, trial, beta, or discounted access are excluded.
- You have never previously claimed this guarantee — one claim per customer, business, domain, and payment method, for the lifetime of the account.
- Your account is in good standing: all fees paid, no payment dispute or chargeback initiated, and no breach of our Terms of Service.
2. What you must do first — all conditions required
These are conditions precedent. If any one is not satisfied, the guarantee does not apply.
- Connect at least one advertising platform and working conversion tracking (pixel / Conversions API or GA4) with valid, verifiable data, within 48 hours of signup.
- Have a measurable baseline: at least 30 tracked conversions in the 14 days before you started. Accounts below this volume cannot be measured and are not eligible.
- Approve and keep live every core recommendation Adfure proposes during the 14 days, each within 48 hours, and make no conflicting manual changes.
- Keep your average daily budget within ±20% of its level at signup for the full 14 days, with no campaign paused for more than 24 hours.
- Provide any margin, cost, and business data Adfure reasonably requests in order to measure profit.
- Remain a paying subscriber through the end of the 14-day period. A cancellation, downgrade, or non-payment voids the guarantee.
3. What “profit growth” means, and how it is measured
We measure only the same connected accounts, comparing the 14 days after you start against the 14 days immediately before, on identical tracking. The primary metric is blended contribution profit (revenue × the margin you set in the app − ad spend). Where only lead data exists, we use cost per qualified lead. “Growth” means a positive improvement in that metric attributable to changes Adfure implemented, net of the exclusions in section 4. Adfure’s measurement from the connected data is final.
4. Exclusions
The guarantee does not apply where any of the following affected results:
- Broken, missing, changed, delayed, or insufficient conversion tracking at any point in the period.
- Seasonality, promotions, price changes, stock-outs, website or checkout downtime, fulfilment or delivery issues, or refunds and returns.
- Platform account suspensions, ad disapprovals, learning-phase resets, or policy actions.
- Budget changes beyond ±20%, paused campaigns, or manual changes that conflicted with Adfure’s recommendations.
- Any recommendation you declined, delayed beyond 48 hours, or later reverted.
- Force majeure, market or competitive shifts, and general economic conditions — any factor outside Adfure’s reasonable control.
5. The remedy — sole and exclusive
If, and only if, every condition above is met and Adfure — acting reasonably and in good faith on the connected-account data — determines that no profit growth was achieved, your sole and exclusive remedy is a credit equal to your first month’s Adfure subscription fee, applied to your next invoice.
The percentage-of-spend fee, the ad spend itself, third-party fees, taxes, and any amounts already consumed are never refundable and are excluded. No cash refund is owed except where required by mandatory applicable law, and any such refund is limited to the first month’s subscription fee only. This guarantee is the entire remedy for the outcome of your first 14 days; it is not a warranty of results, and advertising outcomes depend on factors outside Adfure’s control and are not guaranteed.
6. How to claim
Submit a written claim to support@adfure.com within 7 days after your 14th day, keeping all accounts connected and unchanged for review. Late, incomplete, or post-cancellation claims are not eligible. Adfure will review the connected data with you; Adfure’s good-faith determination of whether the conditions were met is final.
7. General
Adfure may modify or withdraw this guarantee for future subscribers at any time; the version in force when you subscribed applies to you. It is offered to business customers only, forms part of and is governed by our Terms of Service, and is subject to the laws of Bulgaria. Where this page and the Terms conflict on the guarantee, this page governs. Nothing on this page limits any right that cannot be limited under mandatory applicable law.
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